HelpDesk of Mhealth Ghana Limited

We will be a creditable partner to educate and guide our customers in getting the right access to medicines. You will be getting professional support from every side, either through email, phone or in-person support.

Telephonic Assistance :

You can reach us just by dialing +233 (0) 244 056 360 . We will be there at the end for answering even your simple queries. Also users are encouraged to leave a voice call, if we are not available on the spot right at that time.

Email

You can tie with us through email also – a convenient tool which enables us stay connected with our customers faster and smoother throughout.Mail us at isefhealth@gmail.com

Walk-In Offices

  • Our users can also take the benefit of in-person support and consultation as we are accessible on live for our customers.
  • P. O. Box MA374, Ho

BASIC WORKFLOW

1) Typically there are 3 types of users available in our system namely Admin,Customer and Medical Professional
2) Any user can access the website and search for medicines available in our system.
3) To make any other actions, User has to register to the site either as Customer or Medical Professional. Verification email would be sent to respective persons.
4) The user can choose to add the medicines to his cart. If he wishes to place an order, he is mandated to upload the image of the medical prescription for verification. .
5) He can place order by posting the prescription, even if doesn’t find the medicine he is looking for.
6) Once the order is placed, a request notification is sent to the system admin.
7) Admin once choose the medicine, shall start verifying the prescription and can reject or accept the order placed.
8 ) Once verified, admin can start accessing the functionalities of the cart, like adding medicines, modifying quantities, price and other features..
9)The user receives the notification of the verified prescription, User can just view the cart alone, as no other actions are permitted other than buying.